Privacy policy

Last Updated: May 7, 2026

At Indideli, we value the trust our customers place in us when purchasing products from our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, place an order, communicate with our support team, or interact with our services in any way.

By using Indideli, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal and technical information that is necessary for providing our services smoothly and securely.

This information may include your name, phone number, email address, shipping address, billing details, country, postal code, and order history. When payments are made, transaction-related information may also be collected through secure third-party payment gateways.

In addition to the information you provide directly, our systems may automatically collect technical data such as your IP address, browser type, device information, operating system, pages visited, and browsing behavior on our website. This information helps us improve website performance, enhance customer experience, and maintain platform security.

How We Use Your Information

The information collected by Indideli is used to operate our business efficiently and provide a better shopping experience to our customers.

We use customer information to process orders, confirm payments, arrange international shipping, provide tracking updates, and respond to customer inquiries. Information may also be used for fraud prevention, account verification, website analytics, customer support, and improving our products and services.

Occasionally, we may use your email address or phone number to send order updates, promotional offers, new product announcements, or important service notifications. Customers always have the option to unsubscribe from promotional communications.

International Shipping & Data Processing

As Indideli operates from Mumbai, India and serves customers across Europe and other international destinations, certain customer information may need to be shared with shipping providers, customs authorities, logistics partners, and payment processors for successful order fulfillment.

International shipments may require documentation for customs clearance, import verification, or delivery coordination. By placing an order on our website, customers acknowledge and consent to the transfer and processing of their information where necessary for shipping and operational purposes.

While we take reasonable steps to work only with trusted service providers, customs procedures and international regulations vary from country to country and are beyond our direct control.

Payment Security

We understand the importance of payment security and customer trust. All online payments on Indideli are processed through secure and trusted third-party payment gateways.

We do not store complete debit card, credit card, or banking credentials on our servers. Payment processors may independently collect and process payment-related information according to their own privacy and security standards.

Customers are encouraged to review the policies of their selected payment provider when completing transactions.

Cookies & Website Technologies

Like most modern websites, Indideli uses cookies and similar tracking technologies to improve website functionality and customer experience.

Cookies help us remember customer preferences, maintain shopping cart sessions, analyze website traffic, and improve website performance. These technologies also help us understand how visitors interact with our platform so we can continue improving our services.

Users may choose to disable cookies through their browser settings; however, some parts of the website may not function properly if cookies are restricted.

Sharing of Information

We do not sell or rent customer personal information to unrelated third parties.

However, certain information may be shared with trusted service providers when necessary to operate our business. This includes payment processors, courier companies, logistics providers, analytics tools, customer support systems, fraud prevention services, and government or regulatory authorities where legally required.

Information shared with these providers is limited to what is reasonably necessary for completing transactions, improving services, maintaining security, or complying with legal obligations.

Data Protection & Security

Protecting customer information is extremely important to us. We maintain appropriate technical and operational safeguards designed to protect customer data from unauthorized access, misuse, alteration, or disclosure.

Despite our efforts, no internet-based service or electronic transmission can be guaranteed to be completely secure. Customers understand and accept that they share information with us at their own discretion and risk.

If we detect suspicious activity, fraudulent transactions, or misuse of our platform, we reserve the right to investigate, suspend accounts, cancel orders, or cooperate with financial institutions and authorities where necessary.

Customer Rights & Choices

Customers may request access to their personal information, request corrections to inaccurate details, or ask for deletion of their data where permitted under applicable laws.

Customers may also opt out of receiving promotional communications at any time using the unsubscribe option included in marketing emails or by contacting our support team.

Please note that even if marketing communications are disabled, we may still send essential transactional emails related to orders, payments, shipping updates, or customer support.

Third-Party Links

Our website may occasionally contain links to external websites, services, or social media platforms operated by third parties. These websites operate independently and have their own privacy practices.

Indideli is not responsible for the content, security, or privacy practices of third-party websites. Customers are encouraged to review their policies before sharing any information on external platforms.

Children’s Privacy

Our services and products are intended for adults. Indideli does not knowingly collect personal information from individuals under the age of 18.

If we become aware that information from a minor has been submitted without parental or legal guardian consent, we may remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or business practices.

Updated versions will always be posted on Indideli with the revised effective date. Continued use of our website after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding our products, orders, shipping, refunds, or policies, feel free to contact the Indideli support team. We are always happy to assist you.

Business Address :

House No-AG01/314, Janardhan Smruti Banglow, Ground floor, Agashi Rd, near Purapada Ground, Vasai-Virar, Maharashtra 401301

Email Support :

 connect.strfoundations@gmail.com

Support Hours : 
Monday – Saturday
10:00 AM – 7:00 PM (CET)

We aim to respond to all customer queries as quickly as possible.