Terms of service

Last Updated: May 7, 2026

Welcome to Indideli. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

Use of Our Website

By using Indideli, you confirm that:

  • You are at least 18 years old or using the website under parental or legal guardian supervision
  •  The information provided by you is accurate and complete
  •  You will not use the website for fraudulent, unlawful, or abusive activities
  •  You are responsible for maintaining the confidentiality of your account and login credentials

We reserve the right to suspend or terminate access to users found violating these Terms or misusing our platform.

Orders & Acceptance

When you place an order on Indideli, you acknowledge and agree that:

  • All orders are subject to acceptance and availability
  • Orders may be canceled or declined if suspicious or unauthorized activity is detected
  • Once an order has been processed or dispatched, it cannot be canceled
  • International shipping timelines are estimates and may vary due to customs or logistics conditions

By completing checkout, you also agree to our Shipping Policy, Privacy Policy, and Refund-related terms available on our website.

Product Information

We aim to provide accurate descriptions and images for all products listed on our website. However:

  • Product packaging, colors, or appearance may slightly vary
  • Availability and pricing may change without prior notice
  • Minor variations may occur due to manufacturing, photography, or display settings

Indideli reserves the right to correct any pricing or listing errors at any time.

Pricing & Payments

All prices displayed on Indideli are listed in the applicable currency and may be updated without prior notice.

Customers are responsible for:

  • Applicable taxes
  • Customs duties
  • VAT or import fees
  • Currency conversion charges
  • International shipping charges where applicable

Payments are processed securely through third-party payment gateways. We do not store complete payment card information on our servers.

International Shipping & Customs

As our products are shipped internationally from Mumbai, India to Europe and other global destinations, shipments may be subject to:

  • Customs inspections
  • Import regulations
  • Security checks
  • Carrier processing delays
  • Local taxation procedures

Customers understand and agree that customs clearance timelines are outside our control and may affect delivery schedules.

Shipping delays caused by customs authorities, airlines, courier companies, weather conditions, or operational disruptions do not qualify for cancellations, refunds, or chargebacks.

Delivery Confirmation

An order will be considered successfully fulfilled once the shipping carrier marks the package as:

“Delivered”

Courier tracking records and delivery confirmation will be treated as valid proof of successful delivery.

After delivery confirmation, Indideli is not responsible for:

  • Lost or stolen packages
  • Incorrect addresses provided during checkout
  • Failed delivery attempts due to recipient unavailability
  • Mishandling after delivery

Returns, Refunds & Exchanges

Due to the international nature of shipping and product handling policies:

  • Orders cannot be canceled after dispatch
  • Refunds are not provided for delivery delays
  • Returns or exchanges are only considered in limited situations involving damaged or incorrect products

Any issue regarding damaged or incorrect items must be reported within 24 hours of delivery along with clear photo or video evidence.

Any replacement, refund, or store credit decision will be made solely at the discretion of Indideli.

Fraud Prevention & Chargebacks

To protect our business and customers, we actively monitor transactions for suspicious activity.

If a customer initiates a chargeback or payment dispute despite:

  • Confirmed carrier delivery, or
  • Acceptance of our terms and policies,

we reserve the right to submit evidence including:

  • Order records
  • Tracking information
  • Payment confirmation
  • Customer communications
  • Delivery confirmation data

Fraudulent disputes may result in:

  • Permanent restriction from future purchases
  • Reporting to payment processors and fraud monitoring systems
  • Recovery actions where legally permitted

Intellectual Property

All website content including:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Website design
  • Digital assets

are the property of Indideli and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the maximum extent permitted by law, Indideli and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Website usage
  • Delivery delays
  • Customs-related issues
  • Temporary website interruptions
  • Third-party service failures
  • Loss of data or business opportunities

Customers use our services at their own discretion and risk.

User Responsibilities

Customers agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to our systems
  • Distribute harmful software or malicious code
  • Abuse promotional offers or payment systems
  • Provide false or misleading information

Violation of these conditions may result in suspension or legal action where necessary.

Third-Party Services

Our website may include links or integrations with third-party platforms including payment gateways, shipping providers, analytics tools, or social media services.

We are not responsible for the policies, content, or operations of third-party services.

Changes to These Terms

Indideli reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website after updates are published constitutes acceptance of the revised Terms.

Governing law of India

These Terms shall be governed and interpreted in accordance with applicable laws and regulations relevant to our business operations.

Any disputes arising from the use of our website or services shall first be attempted to be resolved through mutual discussion and good faith negotiation.

Contact Us

If you have any questions regarding our products, orders, shipping, refunds, or policies, feel free to contact the Indideli support team. We are always happy to assist you.

Business Address :

House No-AG01/314, Janardhan Smruti Banglow, Ground floor, Agashi Rd, near Purapada Ground, Vasai-Virar, Maharashtra 401301

Email Support : 

connect.strfoundations@gmail.com

Support Hours : 

Monday – Saturday
10:00 AM – 7:00 PM (CET)

We aim to respond to all customer queries as quickly as possible.